SHIPPING
Orders ship within 1-2 business days (unless we're out of product).
Orders do not ship on weekends or holidays. Expedited shipping options are available. Please contact us for details.
Once your order has been processed by Felicetti, you will receive a separate email with tracking information.
Please be careful when entering your shipping address. Felicetti is not responsible for packages that are delivered to an incorrectly submitted address.
Adverse weather, natural disasters or other events outside of Felicetti’s control can affect/delay the delivery of your shipment. As a result, we are unable to guarantee express or ground delivery times.
Be aware that we cannot ship to PO boxes.
*Free shipping deal applies to contiguous US states only.
FELICETTI’S SHIPPING RATES
*Economy is shipped via UPS Ground. Processing and shipping time is 5 to 8 days.
- $9 shipping for orders below $20
- $11 shipping for orders between $20 - $50
- $15 shipping for orders between $50 - $75
- $19 shipping for orders between $75 - $100
- Free shipping for orders above $100
The above product shipping tiers do NOT apply to states outside of the Contiguous US, Canada or Mexico. Actual rates apply.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.
RETURNS
Felicetti is committed to delivering an extraordinary product. If for any reason you are not satisfied with your purchase, then we’re not satisfied either. Please refer to the following information for best way to handle.
If your pasta arrived broken:
While we do our best to ensure that your product arrives in perfect condition, breakage can occur from time to time. If your order arrives with broken product(s), please contact us to request a replacement. Notification must be received within 72 hours of delivery.
If you received the wrong product or you are missing part of your order:
Please refer to your order confirmation email to verify what you purchased. If you find that you received something you didn’t order or you are missing product(s), please contact us and we will ensure that you receive the product(s) you ordered at no additional cost. Notification must be received within 72 hours of delivery.
If you were unhappy with your order for any other reason:
We are unable to accept returns of food products due to safety requirements. However, we will always do our best to make it right for you, and of course we value your feedback and welcome your thoughts. Please feel free to contact us with your comments or concerns.